(轉)說話的藝術

http://www.nch.com.tw/guestbooks.php?sid=80096&pages=3

少說抱怨的話，多說寬容的話；
抱怨帶來記恨，寬容乃是智慧。



少說諷刺的話，多說尊重的話；
諷刺顯得輕視，尊重增加瞭解。



少說傷害的話，多說關心的話；
傷害形成對立，關心建立友誼。



少說命令的話，多說商量的話；
命令祇是服從，商量才是領導。



少說批評的話，多說鼓勵的話；
批評造成隔閡，鼓勵激發潛能。

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